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Overview
Our cancellation and refund policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a refund.
To be eligible for a refund, the service that you booked must be cancelled within 72 hrs of booking confirmation.
A full refund will be given if a coach is more than 15 min late for the session or miss a session due to illness or other unforeseen circumstances.
To complete your refund, we require a receipt or proof of purchase.
There are certain situations where partial refunds are granted:
- Inclimate weather prohibits the session to take place and the session can not be postponed to a later date
- Can’t establish a network for a virtual coaching session and the session can not be postponed to a later date
Refunds Process
Once your receipt or proof of purchase is received and inspected, we will send you an email to notify you that we have received your request and proof of purchase. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Need help?
Contact us at {email} for questions related to refunds.